Human Resources and Six Sigma – A Primer


In the current years, the Human Resource division and Six Sigma have established to be two formidable locations that can take the organization to greater heights. HR specialists play a essential function in the Six Sigma initiatives undertaken at the organizational level.

HR pros may possibly be involved right from the beginning of the project. They have an eye to select suitable individuals for a offered job and can be wonderful contributors to the internal benchmarking.

They are in a position to recognize resistance to change and can undertake activities to make certain successful implementation of the project.

The HR Division as a Contributor to Internal Benchmarking

In basic terms, internal benchmarking is comparing 1 particular operation to yet another similar operation in the organization. It proves to be beneficial to recognize the CTQs (Crucial to Top quality) and HR professionals are effective to determine aspects critical to the employee satisfaction levels.

HR professionals can contribute drastically towards defining and designing metrics that are worthwhile to the organization. Six Sigma functions ideal on systematically created and relevant metrics.

HR professionals can contribute towards identification and documentation of the very best practices at various process levels.

Sustain Scorecards

Scorecards can be utilised to hold track of the project’s good results. HR personnel are skilled in preserving scorecards for their own division.

Although they may possibly not have the encounter to undertake Six Sigma in the entire organization, they may use the information to develop a scorecard for a specific Six Sigma project.

This aids to produce a balance in lengthy and brief-term goals, as well as the economic and non-monetary measures that are aimed at organizational improvement.

Team Choice

The primary activity of the HR division is selection of the acceptable people. They can be helpful to choose the correct ones, who are suited to undertake diverse responsible positions of a Six Sigma project.

They are the main contributors to the development of the Six Sigma competency model. They have to undertake efforts and develop Six Sigma retention strategies, job descriptions, and reward and recognition policies.

Change Management

The greatest hurdle in Six Sigma implementation is the resistance to alter. It may possibly be since of a lack of knowledge about Six Sigma.

Usually, changes that are getting planned are noticed as a threat to the present status of these who are affected. Other individuals may see it as a competitors for resources and organizational powers. Senior management could oppose it due to economic motives.

If the HR department considers this resistance to adjust, they would address their fears and clear the doubts in order to handle the resistance to a relatively massive extent.

They would develop a adjust management program that offers with all such concerns, which may be barriers to the good results of a Six Sigma project. HR would also assist to plan continually to undertake quality initiatives and continuous improvement applications for the general improvement in the organization.

Six Sigma projects can benefit from the involvement of HR at different levels. They can group up to make sure the achievement of the initiative at all levels of the organization.